PRIVACY STATEMENT

This Privacy Policy explains how A Human Edge Australia Pty Ltd (A Human Edge, we, us, our) collects, uses, discloses and protects your personal information when you use our website and when you interact with us in relation to our services.

We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you have any questions about this policy or our privacy practices, you can contact us using the details at the end of this policy.

1. WHO WE ARE

A Human Edge is an Australian business that provides HR, recruitment, people operations, leadership, wellbeing and related advisory services to organisations across Australia.

For privacy purposes, the entity responsible for your personal information is:

A Human Edge Australia Pty Ltd
ABN: 39 670 061 042
Email: hello@ahumanedge.com
Postal address: P.O Box 853, Cotton Tree, QLD 4558

2. WHAT PERSONAL INFORMATION WE COLLECT

The types of personal information we collect will depend on how you interact with us, but may include:

Identification and contact details, such as your name, job title, organisation, email address, phone number and location or region.
Website and device information, such as IP address, browser type, operating system, pages viewed, and the date and time of visits to our website.
Information you provide in forms, subscriptions and downloads, such as enquiry details, preferences, feedback, survey responses or event registrations.
Recruitment and talent‑related information, if you apply for a role or join our talent‑related platforms (for example, Juxta), such as your CV, work history, skills, qualifications, work rights, preferred working arrangements, and any information you choose to provide to us as part of a recruitment process.
Business relationship information, such as details about your organisation, role, and interactions with us as a client, partner, supplier or prospective client.
Payment or invoicing information for our services, where relevant (for example, billing contact details and transaction information – we do not typically store full card details where third‑party payment providers are used).
Any other personal information you choose to provide when contacting us, meeting with us, or using our services.

We generally do not seek to collect sensitive information (such as health information, racial or ethnic origin, union membership, or criminal history). If we do need to collect sensitive information, we will only do so with your consent or where authorised or required by law.

3. HOW WE COLLECT YOUR PERSONAL INFORMATION

We may collect personal information about you in the following ways:

When you visit our website, including through forms, downloads, newsletter sign‑ups or general browsing.
When you contact us directly by email, phone, social media, online chat, or through our contact forms.
When you engage us to provide services, or when we provide services to your organisation.
When you attend our events, webinars, workshops or consultations.
When you apply for a role, participate in a recruitment process, or use our talent‑related platforms and services.
Through our service providers and partners, where they are assisting us and are permitted to share information with us.
From publicly available sources, such as LinkedIn and company websites, where relevant to our services.

We collect personal information directly from you wherever it is reasonable and practical to do so. If we collect personal information about you from someone else, we will take reasonable steps to let you know and to tell you how we will handle it, unless it is obvious from the circumstances or we are prevented by law.

4. WHY WE COLLECT AND USE PERSONAL INFORMATION

We collect, hold, use and disclose personal information for purposes including:

To operate, maintain and improve our website, products and services.
To respond to your enquiries and communicate with you about our services, resources and content.
To provide HR, recruitment, people operations, leadership, wellbeing and related advisory services to you or your organisation.
To manage our relationships with clients, partners, suppliers and prospective clients.
To send you updates, articles, resources, newsletters, event information and marketing communications that may be of interest, in line with your communication preferences and applicable marketing laws.
To conduct recruitment and talent‑related activities, including assessing candidates, matching candidates and roles, communicating with candidates and clients, and keeping talent pools for future opportunities (where lawful).
To analyse and understand how our website and services are used, so we can improve user experience and our offerings (including through cookies and analytics).
To comply with our legal and regulatory obligations, resolve disputes, prevent fraud and manage risk.
For any other purpose you would reasonably expect, that we disclose at the time we collect the information, or for which you have given your consent.

If we do not collect certain personal information from you, we may not be able to respond to your enquiry, provide you with our services, or engage with you effectively.

5. DIRECT MARKETING

We may use your contact details to send you information about our services, events, insights and other content that we believe may be relevant or useful to you.

You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us using the details at the end of this policy.

Even if you opt out of marketing, we may still contact you for non‑marketing reasons, such as service updates, account or billing matters, or responses to your enquiries.

6. COOKIES AND WEBSITE ANALYTICS

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic and understand how visitors use our site.

Cookies are small data files stored on your device. They may be session cookies (which expire when you close your browser) or persistent cookies (which remain until deleted or expired).

We may use:

Essential cookies that are necessary for the website to function.
Performance and analytics cookies to understand how our website is used and to improve it (for example, via analytics tools).
Functionality cookies to remember your preferences.

By using our website, you consent to our use of cookies in accordance with this policy and any cookie banner or settings presented to you.

You can choose to disable cookies in your browser settings. If you do, some parts of our website may not function properly.

7. DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information to:

Our staff and contractors who need the information to perform their work for us.
Service providers who help us operate our business and deliver our services (for example, IT and website hosting, CRM and email marketing platforms, analytics providers, professional advisers, and other outsourced business support).
Clients and prospective employers, where you have applied for a role or where we are providing recruitment and talent‑related services and have your consent or it is otherwise permitted by law.
Our professional advisers (such as lawyers, accountants and insurers) where reasonably necessary for them to provide services to us.
Government agencies, regulators, law enforcement bodies or courts, where required or authorised by law.
Any other person or organisation where you have given your consent or where the disclosure is otherwise permitted by law.

We do not sell your personal information.

8. DISCLOSURE TO OVERSEAS RECIPIENTS

Some of our service providers or systems may be located outside Australia or may store data on servers outside Australia (for example, cloud hosting, email, collaboration, CRM or analytics providers).

Where we disclose your personal information to overseas recipients, we will take reasonable steps to ensure those recipients handle your information in a way that is consistent with the Australian Privacy Principles. This may include using contractual protections and selecting reputable providers with appropriate privacy and security practices.

You acknowledge that, by providing your personal information to us, you consent to us disclosing it to overseas recipients where necessary for the purposes described in this policy.

If you would like to know more about where your information may be stored or accessed, you can contact us using the details below.

9. HOW WE PROTECT YOUR PERSONAL INFORMATION

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.

These steps include appropriate physical, technical and organisational measures, such as secure systems, access controls, password protection, and staff and contractor confidentiality obligations.

We will retain your personal information for as long as it is reasonably necessary for the purposes described in this policy or as required by law. When we no longer need personal information, we will take reasonable steps to destroy it or de‑identify it.

10. ACCESSING YOUR PERSONAL INFORMATION

You have the right to request access to the personal information we hold about you, subject to some exceptions allowed by law.

If you would like to access your personal information, please contact us using the details below. Please describe the information you are seeking so we can assist you.

We will respond to your request within a reasonable time. We may need to verify your identity before giving you access and, in some cases, we may charge a reasonable fee to cover our administrative costs in providing access.

In some circumstances, we may refuse access where the law allows us to do so (for example, where giving access would unreasonably impact the privacy of others, or would be unlawful). If we refuse access, we will provide written reasons and explain how you can complain.

11. CORRECTING YOUR PERSONAL INFORMATION

We aim to ensure that the personal information we hold about you is accurate, up‑to‑date, complete and relevant.

If you believe any personal information we hold about you is inaccurate, out‑of‑date, incomplete, irrelevant or misleading, please contact us and we will take reasonable steps to correct it.

We will respond to your request within a reasonable time. If we do not agree that a correction is required, we will let you know in writing and explain why, and inform you how you can complain if you are not satisfied.

12. ANONYMITY AND PSEUDONYMITY

Where it is lawful and practicable, you may choose to remain anonymous or to use a pseudonym when interacting with us (for example, if you are making a general enquiry or browsing our website).

However, for many of our services, especially HR, recruitment and people operations work, we may not be able to provide the service or respond fully to your enquiry unless you provide your personal information.

13. HOW TO MAKE A PRIVACY ENQUIRY OR COMPLAINT

If you have any questions about this Privacy Policy, our handling of your personal information, or if you wish to make a complaint, please contact us:

Privacy Officer
A Human Edge Australia Pty Ltd
Email: hello@ahumanedge.com
Postal address: P.O Box 853, Cotton Tree, QLD, 4558

Please provide as much detail as you can about your enquiry or complaint. We will acknowledge your complaint and aim to investigate and respond in writing within a reasonable period (usually within 30 days).

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992

14. CHANGES TO THIS PRIVACY STATEMENT

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements or business operations.

If we make material changes, we will post the updated policy on our website and update the effective date at the top. We may also notify you by email or by a notice on our website where appropriate.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

15. OTHER WEBSITES AND PLATFORMS

Our website and content may contain links to other websites, platforms or services that are not operated by us.

We are not responsible for the privacy practices of those third parties. We recommend you review the privacy policies of any sites or services you visit.